|
FAST Mobile, the flagship wireles solution from Concord Technologies for Sage Timberline Office Service Management, is a seamless MOBILE EXTENSION for STO Service Management.
This solution strategically automates manual processes including easing dispatcher duties, allowing the field technician to quickly open assigned service calls, manage parts, labor, and miscellaneous items. Payroll information is passed to payroll automatically. Customer site history is available in the field, while phone calls to dispatch are dramatically reduced.
The product is simple to use and can deliver as much information as management requires. Put in real terms, FAST Mobile:
* Guarantees no more reentry of work orders, missing work orders, or hard to read work orders
* Gets bills out the same day as the work order is completed generating FAST CASH FLOW
* Insures that all parts and labor completed for a customer are invoiced to the customer
* Improves the customer experience by insuring the call is complete and on time
* Allows the field tech to leave a wireless connection area and still process the order
* Allows you to create "Smart Lists" or assemblies of parts for quick and easy parts entry
* Helps the dispatcher manage the D-Board, with status changes happening before their eyes
FAST Sites, our web portal product extending STO Service Management to customers, managers, and sub contractors, is in development and will be released in the first quarter of 2010. It is the most fully featured web portal solution available for STO Service Management.
Major features include a Customer Site, a Sub Contractor Site, and a Management Dashboard Site. The FAST SITES Manager Dashboard will give Customers, Service Managers, Supervisors, and Management, a clear view of their entire field service operation, while keeping the customer informed to reduce calls and requests from the office.
| 
